New from the Microsoft OCS experts at Geomant (and proudly resold in North America by us at UC-Software)....
Contact Expert provides any organization with OCS to turn OCS into a multimedia call center. Voice calls, emails, SMS - route them to help desk or customer support staff according to your pre-defined preferences (eg, skill-based, most-idle, etc). Record OCS calls for quality oversight and compliance requirements. Improve OCS call center processes with full reporting and auditing.
Contact Expert improves first-call resolution rates, enhances customer satisfaction, and increases employee productivity.
If you're using Microsoft OCS, you owe it to your customers and/or your help desk to learn about Contact Expert for Microsoft OCS.
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