Interesting blog post from Bob Spurzem of Ferris Research on a potential issue with taking advantage of Exchange 2010's support for larger mailboxes - how will large mailboxes affect future Exchange upgrade projects?
Read the post here....
Exchange email archiving is still a good idea, particularly if you deploy a product such as ComArchive - simple Exchange email archiving that protects your data, turns email into a usable business asset, and gives users an endless inbox.
Jun 25, 2010
Jun 24, 2010
Contact Expert turns Microsoft OCS into a multimedia call center
New from the Microsoft OCS experts at Geomant (and proudly resold in North America by us at UC-Software)....
Contact Expert provides any organization with OCS to turn OCS into a multimedia call center. Voice calls, emails, SMS - route them to help desk or customer support staff according to your pre-defined preferences (eg, skill-based, most-idle, etc). Record OCS calls for quality oversight and compliance requirements. Improve OCS call center processes with full reporting and auditing.
Contact Expert improves first-call resolution rates, enhances customer satisfaction, and increases employee productivity.
If you're using Microsoft OCS, you owe it to your customers and/or your help desk to learn about Contact Expert for Microsoft OCS.
Contact Expert provides any organization with OCS to turn OCS into a multimedia call center. Voice calls, emails, SMS - route them to help desk or customer support staff according to your pre-defined preferences (eg, skill-based, most-idle, etc). Record OCS calls for quality oversight and compliance requirements. Improve OCS call center processes with full reporting and auditing.
Contact Expert improves first-call resolution rates, enhances customer satisfaction, and increases employee productivity.
If you're using Microsoft OCS, you owe it to your customers and/or your help desk to learn about Contact Expert for Microsoft OCS.
Jun 9, 2010
ComArchive - Easy email archiving
"Install it in an hour, learn it in a minute."
Sounds impossible (if you've ever used or evaluated an email archiving system)...but the clever developers of ComArchive have done it.
(Ferris Research confirms that ComArchive is indeed Exchange email archiving made easy.)
At UC-Software, our mission is to match our clients' requirements to innovative, cost-effective solutions that are easy to deploy and simple to use. ComArchive meets all those conditions.
So if you're searching for your first archive system or seeking to replace your outdated existing system, take a few minutes to learn about ComArchive. We promise it will be time well spent.
PS - And if you're moving to Microsoft BPOS, ComArchive is the only archive system that works with BPOS....and it will save you a heap of $$$ over the cost of Microsoft's hosted archive service.
Sounds impossible (if you've ever used or evaluated an email archiving system)...but the clever developers of ComArchive have done it.
(Ferris Research confirms that ComArchive is indeed Exchange email archiving made easy.)
At UC-Software, our mission is to match our clients' requirements to innovative, cost-effective solutions that are easy to deploy and simple to use. ComArchive meets all those conditions.
So if you're searching for your first archive system or seeking to replace your outdated existing system, take a few minutes to learn about ComArchive. We promise it will be time well spent.
PS - And if you're moving to Microsoft BPOS, ComArchive is the only archive system that works with BPOS....and it will save you a heap of $$$ over the cost of Microsoft's hosted archive service.
Subscribe to:
Posts (Atom)
